Privacy Policy
Last updated: January 2025
Introduction
Welcome to ChickPops! We respect your privacy and are committed to protecting your personal data. This privacy policy explains how we collect, use, and safeguard your information when you visit our website chickpops.pro or make a purchase from us.
By using our website, you agree to the collection and use of information in accordance with this policy. If you have any questions, please contact us at hello@chickpops.pro.
What Data We Collect
Personal Data You Provide
When you interact with our website, you may provide us with:
- Contact information: Name, email address, phone number
- Shipping information: Delivery address, postal code, city, country
- Order details: Products ordered, quantities, preferences
- Communication data: Messages you send us, feedback, inquiries
Automatically Collected Data
When you browse our website, we automatically collect:
- Technical data: IP address, browser type and version, operating system
- Usage data: Pages visited, time spent on pages, click patterns
- Cookie data: Information stored in cookies (see our Cookie Policy)
How We Use Your Data
We use your personal data for the following purposes:
Processing Orders
To process and fulfill your orders, send order confirmations, arrange delivery, and handle returns or exchanges.
Customer Service
To respond to your inquiries, provide support, and communicate about your orders or requests.
Marketing Communications
If you've subscribed, to send you newsletters, special offers, and updates about new flavors. You can unsubscribe at any time.
Improving Our Service
To analyze website usage, understand customer preferences, and improve our products and services.
Data Storage and Security
How Long We Keep Your Data
We retain your personal data only as long as necessary:
- Order data: 5 years (for legal and accounting purposes)
- Marketing subscriptions: Until you unsubscribe
- Website analytics: 26 months
- Customer service communications: 2 years after last contact
Security Measures
We implement appropriate security measures to protect your data, including encrypted connections (SSL/TLS), secure servers, access controls, and regular security audits. However, no internet transmission is 100% secure, and we cannot guarantee absolute security.
Sharing Your Data
We may share your data with:
- Delivery partners: To ship your orders (courier companies operating in EU)
- Payment processors: To handle secure payments
- Analytics providers: To understand website usage (anonymized data)
- Legal authorities: When required by law
We do NOT sell your personal data to third parties. We do NOT share your email with marketing companies.
Your Rights
Under GDPR and applicable data protection laws, you have the right to:
- Access: Request a copy of your personal data
- Rectification: Correct inaccurate or incomplete data
- Erasure: Request deletion of your data ("right to be forgotten")
- Restriction: Limit how we process your data
- Portability: Receive your data in a structured, machine-readable format
- Object: Object to processing based on legitimate interests or for marketing
- Withdraw consent: Withdraw consent at any time where processing is based on consent
To exercise any of these rights, contact us at hello@chickpops.pro. We will respond within 30 days.
Cookies
Our website uses cookies to enhance your browsing experience. For detailed information about what cookies we use and how to manage them, please read our Cookie Policy.
Changes to This Policy
We may update this privacy policy from time to time. Any changes will be posted on this page with an updated "Last updated" date. We encourage you to review this policy periodically. Significant changes will be communicated via email if you are subscribed to our mailing list.
Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us: